Shipping Containers PTY LTD – shippingcontainersptyltd.au ABN: 41 635 891 735
At Shipping Containers PTY LTD, we are committed to ensuring you are completely satisfied with your purchase. This Refund and Return Policy is designed to be fair, transparent, and fully compliant with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.
1. Return Window
We offer a 15-day return window from the date of confirmed delivery for eligible products.
- The 15-day clock begins on the date your delivery is completed and signed for
- Claims submitted after 15 days of confirmed delivery will not be eligible for return or refund
- We strongly recommend inspecting your container or equipment thoroughly at the time of delivery before signing the delivery docket
2. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:
- Has a major defect or failure that would have prevented you from buying it had you known about it
- Is significantly different from its description or sample
- Does not do what we said it would do or what you asked for and cannot easily be fixed
These rights cannot be excluded, restricted, or modified by our store policy and apply in addition to the conditions set out below.
3. Eligibility for Returns
To qualify for a return or refund, your item must meet the following conditions:
- The return is initiated within 15 days of confirmed delivery
- The container or equipment is in its original condition as delivered
- The item has not been modified, welded, painted, cut, or structurally altered in any way
- All original components, locks, and fittings are present and intact
- Proof of purchase is provided (order number or tax invoice)
- A return request has been submitted and approved by our team in writing before any item is returned
4. Non-Returnable Items
The following items are not eligible for return or refund except where required by Australian Consumer Law:
- Containers that have been modified, customised, or structurally altered after delivery
- Used containers sold as-is where the condition was accurately described at the time of sale
- Custom-built or special-order containers and modular homes unless they arrive with a major defect
- Items damaged due to improper site preparation, misuse, or environmental conditions after delivery
- Products where the customer has changed their mind after delivery (unless the item has a major failure)
5. Eligible Reasons for Return
5.1 Major Defect or Failure If your container or equipment has a major manufacturing defect that was not disclosed at the time of sale, you are entitled to a full refund, replacement, or repair at your choice under the ACL.
5.2 Incorrect Item Delivered If we deliver the wrong container size, type, or specification, we will arrange a free collection and replacement or full refund including all delivery costs.
5.3 Damaged in Transit If your order arrives with damage that occurred during transport:
- Note the damage on the delivery docket before signing
- Contact us within 48 hours of delivery with photos of the damage
- We will arrange repair, replacement, or refund depending on the extent of the damage
5.4 Change of Mind Change of mind returns are accepted within 15 days provided the item is in original unmodified condition. Please note:
- Return transport costs are the customer’s responsibility
- A restocking fee of up to 15% may apply to cover inspection and rehandling costs
- Original delivery fees are non-refundable
6. Return Process — Step by Step
Step 1 Contact us within 15 days of delivery at Sales@Shippingcontainersptyltd.au with your order number, reason for return, and photos where applicable.
Step 2 Our team will review your request and respond within 1–2 business days with a decision and instructions.
Step 3 Do not arrange return transport without written approval from our team. Unauthorised returns will not be accepted.
Step 4 Once approved, we will provide return transport details. For defective or incorrectly delivered items, we will arrange and cover the cost of collection. For change of mind returns, the customer is responsible for arranging and paying for return transport.
Step 5 Once the item is returned and inspected, we will process your refund or replacement within 5–10 business days.
7. Refund Processing
Once your return has been received and inspected:
- Inspection is completed within 3–5 business days of receiving the returned item
- Approved refunds are processed within 5–10 business days after inspection is complete
- Refunds are issued to your original payment method only (BSB bank transfer or PayID)
- Your bank may require an additional 3–5 business days to reflect the funds in your account
What you receive back:
| Return Reason | Refund Amount |
|---|---|
| Major defect or ACL claim | Full refund including original delivery costs |
| Incorrect item delivered | Full refund including original delivery costs |
| Damaged in transit | Full refund or replacement at customer’s choice |
| Change of mind | Product price only — delivery fees non-refundable, restocking fee may apply |
8. Restocking Fee
A restocking fee of up to 15% of the product price may apply to approved change of mind returns. This fee covers the cost of container inspection, rehandling, and repositioning.
No restocking fee applies to returns due to major defects, incorrect delivery, or transit damage.
9. Return Transport Costs
- Major defect, incorrect item, or transit damage — We cover all return transport costs
- Change of mind — Customer is responsible for all return transport costs
- Original outbound delivery fees are non-refundable in all cases
Please note that due to the size and weight of shipping containers and large equipment, return transport costs can be significant. We strongly recommend carefully reviewing your order before confirming your purchase.
10. Cancellations
Orders may be cancelled within 24 hours of placement provided the order has not yet been dispatched.
- To cancel, email Sales@Shippingcontainersptyltd.au immediately with your order number
- Once dispatched, orders cannot be cancelled and the return process must be followed
- Deposits paid on custom or large orders may be subject to a cancellation fee to cover costs already incurred
11. Exchanges
Exchanges are available for:
- Defective or damaged items
- Incorrectly delivered items
- Same or different size container of equal or greater value
Exchanges follow the same eligibility and return process outlined above. If the replacement item has a higher value, the customer pays the difference. If lower, the difference is refunded.
12. Warranty
New Containers All new containers purchased from Shipping Containers PTY LTD are covered by a 12-month structural warranty against manufacturing defects under normal use conditions.
Used Containers Used containers are sold in as-is condition and do not carry a structural warranty. Surface rust, dents, and minor repairs are normal characteristics of used steel containers and do not constitute a defect.
Warranty Claims To make a warranty claim, contact us at Sales@Shippingcontainersptyltd.au with your order number, photos of the issue, and a description of the defect. We will assess your claim and respond within 3–5 business days.
13. Complaints
If you are not satisfied with our resolution, you have the right to contact the following bodies:
NSW Fair Trading 🌐 www.fairtrading.nsw.gov.au 📞 13 32 20
Australian Competition and Consumer Commission (ACCC) 🌐 www.accc.gov.au 📞 1300 302 502
14. Contact Us
For all return, refund, exchange, or warranty inquiries:
Shipping Containers PTY LTD 1 Uralla Rd, Port Macquarie NSW 2444, Australia ABN: 41 635 891 735 📧 Sales@Shippingcontainersptyltd.au 📞 +61 0257 610 533 🕒 Monday – Friday | 9:00 AM – 5:00 PM AEST
We respond to all inquiries within 1–2 business days.