Shipping Containers PTY LTD – shippingcontainersptyltd.au ABN: 41 635 891 735

Shipping Containers PTY LTD is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or placing an order, you consent to the collection and use of your personal information as described in this policy.

1. Who We Are

Shipping Containers PTY LTD 23 Gould Street, Strathfield South 2136 NSW, Australia ABN: 41 635 891 735 📧 Contact@Shippingcontainersptyltd.au 📞 +61 0257 610 533

2. What Personal Information We Collect

We collect personal information that is necessary to process your orders, deliver your products, and provide customer support. This includes:

Information you provide directly:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment providers)
  • Order details and purchase history
  • Communications you send us via email, contact form, or phone

Information collected automatically when you visit our website:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website or search engine
  • Cookies and similar tracking technologies

3. How We Collect Your Information

We collect your personal information through:

  • Our website when you place an order, create an account, or submit a contact form
  • Email, phone, or direct communication with our team
  • Cookies and analytics tools when you browse our website
  • Third-party payment processors when you complete a transaction

4. Why We Collect Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange and coordinate delivery of your containers and equipment
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your inquiries and provide customer support
  • Process payments and manage billing
  • Comply with legal and regulatory obligations
  • Improve our website performance and customer experience
  • Send marketing communications where you have consented to receive them
  • Prevent fraud and unauthorised transactions
  • Maintain accurate business records

We only collect information that is necessary for these purposes and will not use it for any other purpose without your consent.

5. Legal Basis for Processing

We process your personal information on the following grounds:

  • Contract performance — to process and deliver your order
  • Legal obligation — to comply with Australian tax, consumer, and business laws
  • Legitimate interests — to improve our services, prevent fraud, and manage our business
  • Consent — for marketing communications and optional data uses where you have opted in

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Delivery and logistics providers — to arrange and complete delivery of your order
  • Payment processors — to securely process your payment transactions
  • Website hosting and IT providers — to maintain and operate our website
  • Email and communication platforms — to send order confirmations and customer communications
  • Analytics providers (such as Google Analytics) — to understand website usage and improve performance
  • Legal and regulatory authorities — where required by law, court order, or regulatory obligation

All third-party providers are required to handle your information securely and use it only for the purposes for which it was shared.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies — required for the website to function correctly including cart and checkout functionality
  • Analytics cookies — used to understand how visitors interact with our website (e.g. Google Analytics)
  • Marketing cookies — used to measure the effectiveness of our advertising and remarketing campaigns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website including the ability to complete a purchase.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

  • SSL encryption on all pages of our website
  • Secure hosting infrastructure
  • Restricted internal access to personal data
  • Secure payment processing through PCI-compliant payment providers
  • We do not store full credit card or bank account details on our servers

While we implement these measures, no online transmission or storage method is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your order and provide after-sales support
  • Comply with Australian tax and business record-keeping requirements (typically 7 years)
  • Resolve any disputes or warranty claims
  • Meet our legal and regulatory obligations

When your information is no longer required, we will securely delete or de-identify it.

10. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access your personal information held by us
  • Correct any inaccurate or incomplete personal information
  • Request deletion of your personal information where it is no longer required
  • Opt out of marketing communications at any time
  • Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at Contact@Shippingcontainersptyltd.au. We will respond to all verifiable requests within 30 days.

11. Marketing Communications

We may send you promotional emails, product updates, or special offers where you have consented to receive them. You can opt out of marketing communications at any time by:

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders such as order confirmations and delivery updates.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to read the privacy policy of any website you visit.

13. Children’s Privacy

Our website is intended for individuals aged 18 years and over. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

14. International Data Transfers

Your personal information is primarily stored and processed in Australia. In some cases, we may use third-party service providers located overseas (such as cloud hosting or analytics platforms). Where this occurs, we take reasonable steps to ensure those providers handle your information in accordance with Australian privacy standards.

15. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at:

📧 Contact@Shippingcontainersptyltd.au 📞 +61 0257 610 533

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au 📞 1300 363 992

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

17. Contact Us

For all privacy-related inquiries or requests:

Shipping Containers PTY LTD 23 Gould Street, Strathfield South 2136 NSW, Australia ABN: 41 635 891 735 📧 Contact@Shippingcontainersptyltd.au 📞 +61 0257 610 533 🕒 Monday – Friday | 9:00 AM – 5:00 PM AEST